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Lucile Packard Children’s Hospital

Lucile Packard Children’s Hospital
Business Case
Lucile Packard Children’s Hospital needed a more effective way to identify and process underpaid accounts and maximize its revenue stream. Many of these accounts had complex contract terms with stop-loss provisions.



    Improved Collections and Maximized Clean Claims

  • Identified over $49 million in potential underpayments

  • Collected over $27 million in cash

  • Reduced $6.5 million in vendor fees by in-sourcing much of the underpayment review process



Lucile Packard Children’s Hospital

About Lucile Packard Children’s Hospital
Lucile Packard Children’s Hospital (LPCH) is an award-winning, 264-bed acute care pediatric and obstetric hospital on the Stanford University campus in Palo Alto, California. LPCH has recently been named one of the ten best pediatric hospitals in the nation by U.S. News and World Report, making it the highest-ranking children’s hospital on the West Coast in 2005. In addition, competitor profiles completed by Goldman Sachs indicated that LPCH had the best operating margin of any children’s hospital in the country for the past three years.

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