Client Outcomes

The expertise, methodology and innovation that comprise Eclipsys’ outcomes approach results in tangible, meaningful improvements for our healthcare clients. See how Eclipsys clients have realized significant outcomes in:

Revenue Cycle Management
Patient Flow
Emergency Care
Access to Care
Financial Performance Management
Services

Revenue Cycle Management

 Orange Regional Medical Center - Middletown, NY

• Improved clean claim submission
• Recouped $1.7 million in underpayments with the help of the proration functionality
• Reduced the percentage of returned claims to less than 1%

 WellSpan Health System

• Obtained the highest ever cash collections rate at 99% of net revenues
• Improved point-of-service collections by 54%, reaching $1.2 million
• Used electronic eligibility checking to achieve $7.6 million in Medicaid claims for self-pay patients

 Springhill Medical Center - Mobile, AL

• Reduced A/R days by 28.65%
• Active A/R dollars over $10,000 decreased by 22.23%
• Reduced discharged not final billed accounts by 64.41%
• Improved daily cash collection by 8.2%

 St. Clair Hospital – Pittsburgh, PA 

• 2008 total net revenue realization of $1.8 million
• First half of fiscal year 2009 total net revenue realization of $710,000
• Outstanding total A/R days reduced from 32.4 to 28.9
• Volume increase of 11,873 visits without a staff increase

Patient Flow

 The Toledo Hospital - Toledo, OH

• Achieved a 24% decrease in the left without treatment (LWOT) rate
• Realized an 85% decrease in ED bypass hours
• Improved efficiency to treat an additional 1,154 ED patients in 2008
• Gained $4 million in revenue in 2008 as a result of 992 additional admissions

 Christiana Care Health System

• Average time for bed turnover is now 30 minutes. Previously it was as high as 8 hours
• 10 to 12 phone calls per case have been reduced to just one
• Greater efficiency enabling nurses and staff to focus more on patient care
• Nurse and staff acceptance

 Hartford Hospital

• Enterprise visibility enables planning and decision support.
• Cost Savings and measurable performance
• More than $1 million in avoided expenses by reduction of Bed Manager FTEs
• 90% decrease in number of phone calls per bed assignment/patient placement
• 90% decrease in overall time needed for the patient placement process
• 40-minute decrease in transitional, end-of-shift admission co-coordinator reporting

 University Medical Center – Southern Arizona

• Decreased internal patient flow phone volume by 70%
• 40% reduction in bed placement time

 Yale-New Haven Hospital - New Haven, CT

• Streamlined bed management processes that facilitate faster, smarter decision-making
• Dramatic reduction in admitted patients waiting in the emergency room
• Decrease in bed management phone calls 

Emergency Care

Blessing Hospital – Quincy, IL

Improved patient throughput and reduced length of stay in the ED

• 20-minute decrease in overall ED length of stay
• 100% CPOE Utilization
• 60% decrease in triage time

Sarasota Memorial Hospital – Sarasota, FL

Operational and patient-management improvements in a high-acuity, high-volume Emergency Department

• 100% increase in 30-minute wait-time compliance
• Decreased days on diversion
  • Increased patient volume 17%
• Improved throughput
  • Decreased Emergency Department length of stay by 17%
• Increased Press Ganey satisfaction scores by 25%
• Decreased patients leaving without being seen by 80%

Jefferson Regional Medical Center – Pine Bluff, AR

•  More time for clinicians at the bedside where it matters most
• Reduced wait times and improved communication
• Achieved 100% physician documentation
• Reduced denials by 50%

Access to Care

Wellspan Health – York, PA

• Increased point-of-service collections 54%, to $1.2M
• Improved registration accuracy to 99% via bill edits

Orange Regional Medical Center – Goshen, NY

•  95% Registration accuracy
• 95% of scheduled patients pre-registered
• Pre-Registered patients cleared 5 days ahead of visit

Financial Performance Management

 Memorial Hermann – Houston, TX 

Detailed financial and operational data improve business system-wide

• $20 million increase in Medicare contribution profitability
• $10 million to $15 million savings in annualized labor costs from improved productivity
• $400 per case savings from physician-focused LOS

Services

 Springhill Medical Center – Mobile, AL

• 43% reduction in patients with ventilator-associated pneumonia
• 70% increase in Press Ganey patient-satisfaction scores
• 40% decrease in mean ED wait time