Eclipsys - The Outcomes Company

		SCM Product Support Analyst – Team Lead
		Product Support Service Analyst – Pharmacy
		Senior Product Support Analyst – Pharmacy
		SCM Product Support Analyst – Nursing
		Senior Product Support Analyst – Nursing

		SCM Product Support Analyst – Team Lead	Pune

		Responsibilities
		Will be responsible to provide real time support for external clients through a variety of contact points including incoming calls, web requests, as well as service requests logged in to clarify the corporate case management system. The position requires reliability for scheduled shifts and flexibility for on-call schedules.

		Desired Profile
		Ability to communicate effectively with customers and employees.
		Lead a clinical team in their career path.
		Excellent verbal communication, customer support and telephone etiquette skills.
		Knowledge and understanding of clinical terminology and processes.
		Ability to define problems, collect data, establish facts and draw valid conclusions.
		Ability to read, and interpret documents and write routine reports and correspondence.
		Ability to manage daily tasks and take projects to conclusion. Clearly understand priorities of the department and make appropriate adjustments.
		Ability to work as an effective team member across various departments within the company. Must use multiple forms of communication (i.e. phone, email, mail) to achieve objectives of position. Interact regularly with customers, vendors and others from inside the company.
		Must have a Nursing degree (RN) and posses a valid Nursing license. Note: The person can be a Physician.
		Have Nursing experience in a hospital.

		Experience
		5+ years of relevant experience
		Knowledge of MS Office Suite – intermediate
		Previous experience with clinical modules of Hospital Information Management systems preferred.
		Training or experience in US workflow process in a hospital setting is a major plus.
		MS SQL Server 2000 knowledge will be a plus



		Product Support Service Analyst – Pharmacy	Pune

		Responsibilities
		Will be responsible to provide real time support for external clients through a variety of contact points including incoming calls, web requests, as well as service requests logged in to clarify the corporate case management system. The position requires reliability for scheduled shifts and flexibility for on-call schedules.

		Desired Profile
		Ability to communicate effectively with customers and employees.
		Excellent verbal communication, customer support and telephone etiquette .
		Has knowledge and understanding of clinical terminology and processes.
		Ability to define problems, collect data, establish facts and draw valid conclusions.
		Ability to read, and interpret documents and write routine reports and correspondence.
		Ability to manage daily tasks and take projects to conclusion. Clearly understand the priorities of the department and make appropriate adjustments.
		Ability to work as an effective team member across various departments within the company. Must use multiple forms of communication (i.e. phone, email, mail) to achieve objectives of position. Interacts often with customers, vendors and others from inside the company.
		Must have Pharmacy degree and posses valid Pharmacy license.
		Ability to make independent decisions and handle stressful customer support situations .
		Have hospital experience in Pharmacy

		Experience
		2+ years of relevant experience
		Knowledge of MS Office Suite – intermediate
		Previous experience with a Pharmacy module of Hospital Information Management systems
		Training or experience in US workflow process is a major plus.
		MS SQL Server 2000 knowledge a plus



		Senior Product Support Analyst – Pharmacy	Pune

		Responsibilities
		Will be responsible to provide real time support for external clients through a variety of contact points including incoming calls, web requests, as well as service requests logged in to clarify the corporate case management system. The position requires reliability for scheduled shifts and flexibility for on-call schedules.

		Desired Profile
		Ability to communicate effectively with customers and employees.
		Excellent verbal communication, customer support and telephone etiquette .
		Has knowledge and understanding of clinical terminology and processes.
		Ability to define problems, collect data, establish facts and draw valid conclusions.
		Ability to read, and interpret documents and write routine reports and correspondence.
		Ability to manage daily tasks and take projects to conclusion. Clearly understand the priorities of the department and make appropriate adjustments.
		Ability to work as an effective team member across various departments within the company. Must use multiple forms of communication (i.e. phone, email, mail) to achieve objectives of position. Interacts often with customers, vendors and others from inside the company.
		Must have Pharmacy degree and posse valid Pharmacy license.
		Ability to make independent decisions and handle stressful customer support situations .
		Have hospital experience in Pharmacy.

		Experience
		5+ years of relevant experience
		Knowledge of MS Office Suite – intermediate
		Previous experience with a Pharmacy module of Hospital Information Management systems
		Training or experience in US workflow process is a major plus.
		MS SQL Server 2000 knowledge a plus



		SCM Product Support Analyst – Nursing	Pune

		Responsibilities
		Will be responsible to provide real time support for external clients through a variety of contact points including incoming calls, web requests, as well as service requests logged in to clarify the corporate case management system. The position requires reliability for scheduled shifts and flexibility for on-call schedules.

		Desired Profile
		Ability to communicate effectively with customers and employees.
		Excellent verbal communication, customer support and telephone etiquette skills.
		Has knowledge and understanding of clinical terminology and processes.
		Ability to define problems, collect data, establish facts and draw valid conclusions.
		Ability to read, and interpret documents and write routine reports and correspondence.
		Ability to manage daily tasks and take projects to conclusion. Clearly understand the priorities of the department and make appropriate adjustments.
		Ability to work as an effective team member across various departments within the company. Must use multiple forms of communication (i.e. phone, email, mail) to achieve objectives of position. Interacts often with customers, vendors and others from inside the company.
		Must have Nursing degree (RN) and posses valid Nursing license.
		Ability to make independent decisions and handle stressful customer support situations.
		Have hospital experience in Nursing.
		B.E, B.Tech, MCA

		Experience
		2+ years of relevant experience.
		Knowledge of MS Office Suite – intermediate
		Previous experience with clinical modules of Hospital Information Management systems preferred.
		Training or experience in US workflow process in a hospital setting is a major plus.
		MS SQL Server 2000 knowledge a plus
		Minimum 2 years of relevant experience in Borland Delphi and ASP.NET (C#).



		Senior Product Support Analyst – Nursing	Pune

		Responsibilities
		Will be responsible to provide real time support for external clients through a variety of contact points including incoming calls, web requests, as well as service requests logged in to clarify the corporate case management system. The position requires reliability for scheduled shifts and flexibility for on-call schedules.

		Desired Profile
		Ability to communicate effectively with customers and employees.
		Excellent English skills both in writing and speaking.
		Has knowledge and understanding of clinical terminology and processes.
		Ability to define problems, collect data, establish facts and draw valid conclusions.
		Ability to read, and interpret documents and write routine reports and correspondence.
		Ability to manage daily tasks and take projects to conclusion. Clearly understands the priorities of the department and makes adjustments to tasks as appropriate.
		Ability to work as an effective team member across various departments within the company. Must use multiple forms of communication (i.e. phone, email, mail) to achieve objectives of position. Interacts often with customers, vendors and others from inside the company.
		Must have Nursing degree (RN) and posses valid Nursing license.
		Ability to make independent decisions and handle stressful customer support situations
		Have hospital experience in Nursing

		Experience
		5+ years of relevant experience.
		Knowledge of MS Office Suite – intermediate
		Previous experience with clinical modules of Hospital Information Management systems preferred.
		Training or experience in US workflow process in a hospital setting is a major plus.
		MS SQL Server 2000 knowledge a plus